When You Switch
Transfer your Lifeline or ACP benefits to us seamlessly
Switching to Us is Easy
Already have Lifeline or ACP benefits with another provider? You can easily transfer your benefits to us and receive a free iPhone. We make the switching process simple and hassle-free.
Why Switch to Us?
Free iPhone
Get a brand new iPhone when you switch to us, at no cost to you.
Better Service
Access to reliable 5G networks and excellent customer support.
Keep Your Number
Transfer your existing phone number for free - no need to change your number.
24/7 Support
Our dedicated support team is always available to help you.
How to Switch
Follow these simple steps to transfer your benefits:
- Check Your Eligibility: Make sure you still meet the eligibility requirements for Lifeline and ACP.
- Complete Our Application: Fill out our online application form. Be sure to indicate that you're transferring benefits from another provider.
- Provide Transfer Information: Include information about your current provider and account details.
- We Handle the Transfer: Our team will coordinate with your current provider to transfer your benefits seamlessly.
- Receive Your iPhone: Once the transfer is complete, you'll receive your free iPhone and can start using our service.
What You Need to Know
Can I keep my phone number?
Yes! You can transfer your existing phone number to us at no cost. This process is called "number porting" and typically takes 24-48 hours to complete.
Will I lose service during the switch?
No. We coordinate the transfer to ensure there's no interruption in your service. Your service will continue with your current provider until the transfer is complete.
Do I need to cancel with my current provider?
No, you don't need to cancel. When you transfer your benefits to us, we'll handle the cancellation with your current provider as part of the transfer process.
Can I switch if I already received a device from another provider?
Yes, you can switch providers at any time. However, you can only receive one device benefit per household through ACP. If you've already received a device from another provider, you may not be eligible for another device, but you can still transfer your service benefits.
How long does the transfer take?
The transfer process typically takes 3-5 business days. During this time, we'll coordinate with your current provider and process your application. You'll be notified once the transfer is complete.
What to Have Ready
When switching to us, have the following information ready:
- Your current phone number
- Your current provider's name
- Your account number with your current provider
- Proof of eligibility (if you need to recertify)
- Proof of identity and address
Benefits of Switching
- Free iPhone: Receive a brand new iPhone at no cost
- Better Coverage: Access to reliable 5G networks nationwide
- Superior Support: 24/7 customer support whenever you need help
- No Contracts: No long-term commitments or hidden fees
- Easy Process: We handle all the paperwork and coordination
Frequently Asked Questions
Is there a fee to switch?
No, there are no fees to switch your benefits to us. The transfer is completely free.
Can I switch if I'm under contract with my current provider?
Yes. Since Lifeline and ACP benefits don't require contracts, you can switch at any time without penalty.
What happens to my current device?
Your current device remains yours. You can continue using it, give it to someone else, or keep it as a backup. When you switch to us, you'll receive a new iPhone.